Rangatiratanga
Economic

  • Focus on long term financial performance
  • Invest capital to grow, and/or to improve quality and productivity
  • Innovate and have effective strategies to mitigate the effects of seasonality

Manaakitanga
Visitor

  • Undertake customer satisfaction monitoring, evaluation and reporting.
  • Innovate to improve or upgrade our offering to enhance visitor experience.
  • Educate visitors about NZ cultural and behavioural expectations.